Terms and Conditions
COMPANY NAME: Gallo Pasquale Alessandro (TouristLines)
REGISTERED OFFICE ADDRESS: VIA URANIO 3 91019 VALDERICE
TEL: 3311081235 / 3501356353
E-MAIL: Info@escursionefavignana.com
VAT NUMBER: 02683420810
F.C. GLLPQL93D03D423R
N. REA: TP-189404
DEFINITIONS
The terms and phrases listed below shall have the meaning indicated, it being understood that terms defined in the singular form shall also be understood as defined in the plural form and vice versa.
Client: means any subject purchasing one or more Products/Services offered through the On-Line Shop accepting these General Conditions.Parties: jointly means TouristLines and the Customers.General Terms and Conditions of Sale: means these General Terms and Conditions and any future new version that may be published in the On-Line Shop by TouristLines.On-line Shop: means the virtual shop, managed by TouristLines and accessible through the URL…) through which it is possible to purchase the Products/Services.
Contracts: means the contracts concluded between TouristLines and Customers through the On-Line Shop.Orders: means the purchase orders of the Products and/or the supply of the Service sent by the Customers, in accordance with these General Sale Conditions.
Price: means the price of the Products and/or the supply of the Service as indicated in the On-Line Shop in relation to the Products/Services.Consumer: according to the relevant definition set forth by Article 3 of Legislative Decree n. 206/2005 (D. Lgs.Legislative Decree no. 206/2005 (ConsumerConsumer: shall mean the natural person who is acting for purposes which are outside his trade, business, craft or profession.
Orders: means the purchase orders of the Products and/or the supply of the Service placed by the Customers, in accordance with these General Conditions of Sale.
Price: means the price of the Products and/or the supply of the Service as indicated in the On-Line Shop with reference to the Products/Services.
Consumer: according to the relevant definition set forth by Article 3 of Legislative Decree n. 206/2005 (D. Lgs. Legislative Decree no. 206/2005 (Consumer
Consumer: shall mean the natural person who is acting for purposes which are outside his trade, business, craft or profession.
Service: shall mean the service offered in the On-Line Shop.
Product: means the good offered in the On-Line Shop.
Reservation: means the excursion/experience booked at the time of payment in the On-Line Shop or by bank transfer.
- SUBJECT
1.1.The General Terms and Conditions of Sale govern all Contracts concluded between the parties and form an integral part thereof.
1.2. The General Conditions of Sale shall be amended from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale shall be effective from the date of publication in the On-Line Shop.
1.3. An excursion/experience is deemed as booked when the Customer pays through the On-Line Shop or by bank wire transfer.
- PRICE 2.1. The Price is expressed in € (Euros). The applicable Price is the one published in the On-Line Shop at the moment the service is purchased by the Customers. 2.2. The displayed Price is inclusive of the value added tax (VAT) foreseen for the type of good. 2.3. The Customers shall purchase the Service through the On-Line Shop either by paying a deposit of 30% or by paying the total cost of the Service. In the case of payment of 30% on the day of the Service the Customer shall pay the remaining part prior to embarkation or before disembarkation. 3.1.1. Aggiornare il carrello dopo aver effettuato cancellazioni o modifiche di quantità;
- THE CART 3.1. The shopping cart allows you to immediately check the Service you have entered, with their unit cost including VAT. You can decide the number of people for each type of Service you have chosen, or remove one or more products from the basket that you have decided you no longer wish to purchase. A series of buttons allow you to: 3.1.1. Update the basket after making cancellations or changes in quantity; 3.1.2. Individually delete the Number of Persons/Services contained; 3.1.3. Return to the home page. 3.2. Once you have filled the shopping cart with the desired products, you can make the actual purchase and choose the form of payment.
- PAYMENT METHODS ALLOWED: Credit Card: Every purchase is made with maximum security thanks to the use of the PayPal payment circuit to protect your personal data and credit card information from unauthorised access. After confirming the order through the site, you will be directed to PayPal’s secure servers that will handle the transaction with all the most common credit cards. Once you have completed your order, you will receive a confirmation e-mail containing your order number and a summary of your purchase details. Remember that you can check the status of your order at any time in the “My Orders” section on MyAccount. The credit cards accepted are: MasterCard, PostePay, Visa and Maestro. Stripe Every purchase is made with maximum security thanks to the use of the Stripe payment circuit to protect your personal data and credit card information from unauthorised access. After confirming your order through the site, you will be directed to Stripe’s secure servers that will handle the transaction with all popular credit cards. Once you have completed your order, you will receive a confirmation e-mail containing your order number and a summary of your purchase details. Remember that you can check the status of your order at any time in the “My Orders” section on MyAccount. PayPal Account Pay conveniently and securely by logging into your PayPal account. After confirming your order through the site, you will be redirected to PayPal’s secure servers, where you will be able to access your account and pay using your remaining credit or your linked account.Take advantage of the interest-free payment in 3 instalments: select PayPal at the time of payment and choose the option “Pay in 3 instalments”, if you are enabled. Once you have completed your order, you will receive a confirmation email containing your order number and a summary of your purchase details.Remember that you can check the status of your order at any time in the “My Orders” section in MyAccount. Satispay This is a payment method that allows you to shop on our online shop in a smart and secure way. Upon confirmation of your order through the site, you will be redirected to a Satispay screen with the barcode for payment. Simply scan the barcode with your Satispay app to pay and confirm your order. Remember that you can check the status of your order at any time in the “My Orders” section on MyAccount.
- CONCLUSION OF CONTRACTS: The contract will be concluded through the following stages: 5.1. By sending the Order the Customer shall send TouristLines a proposal for the purchase of the Service with the number of persons selected. 5.2. Contracts are considered concluded between the Parties when the Customer receives the Order Confirmation with the assignment of the order number. The Order Confirmation contains a summary of the General Terms and Conditions of Sale, information on the right of withdrawal, information on the essential features of the Service and details of the price, payment methods, place of departure and check-in times. In addition to this, the Customer will receive a confirmation message via Whatsapp or E-mail with all the information needed to reach the Mooring Pier, departure.
- CANCELLATION AND VARIATION: 1. Free cancellation is guaranteed within 7 days before the date of the Service and must be made by e-mail to info@escursionefavignana.com stating the Reservation ID or Reservation Name or by Whatsapp Chat. 2. Cancellation with refund of 50% of the price paid, within 7 and up to 2 days before the date of the Service, after which no refund will be issued. The cancellation must be made by e-mail to info@escursionefavignana.com stating the Booking ID or the Name of the Reservation or via Whatsapp Chat. 3. Modification of the Service purchased by the Client (Date or Itinerary or time if it is a Private Tour) is possible by communication via E-mail to info@escursionefavignana.com indicating the Booking ID or the Name of the Reservation or via Whatsapp Chat, according to availability and the Services available on the website www.escursionefavignana.com 4. In the case of adverse weather conditions that do not allow the safe performance of the Service, upon TouristLines’ evaluation, there is the possibility of postponing the date of the Service (SUBJECT TO AVAILABILITY FROM BOTH PARTIES) or the Client will receive a FULL refund. 5. Variation of the itinerary agreed upon between the HIRER AND HIRER may be subject to variations dictated by the Skipper on the basis of weather conditions or other navigation or mooring requirements, loss of time or interruptions to ensure the safety and security of the Carriers, for which TouristLines shall not be liable. 6. The HIRER is obliged to respect the departure time agreed with the HIRER when purchasing the Service and to present himself at the Mooring Wharf 45min prior to embarkation. Delays of more than 15min prior notice shall not be accepted. Delays without prior notice shall not entitle the hirer to ANY REFUND. In case of questions concerning the performance of the Service, Customers may contact TouristLines staff by e-mail or telephone. 7 In the event that the HIRER or the SKIPPER for health reasons, unforeseeable, unforeseeable or personal commitments is not able to guarantee the service purchased by the HIRER, he/she may cancel the contract. The HIRER agrees to inform the hirer immediately, proposing as far as possible an alternative so as not to change the means of transport used or the hirer’s holiday plans to reach the embarkation or disembarkation, otherwise the hirer will issue a full refund to the hirer without the hirer being able to ask for a PENALTY
- SAFETY OF NAVIGATION: The HIRER shall limit the provision of the Service to the Navigation Area allowed to him (Trapani Maritime District) where the vessel is authorised to sail. The Skipper shall agree to the Charterer’s requests if they are consistent with the diligence of a good sailor. The Skipper shall not consent to requests that may jeopardise the safety of the Carriers or access to areas of the Egadi Islands Marine Protected Area that are not allowed for Anchoring and Navigation, or requests that may conflict with the arrival in port at the time established in the Charter Agreement between the HIRER and the HIRER. It is the HIRER’S OBLIGATION to promptly inform the HIRER when purchasing the Service/Charter Contract of a state of PREGNANCY, (in the case of PREGNANCY the HIRER undertakes to have the HIRER sign a form of DISCLAIMER OF LIABILITY, LIBERATORY, and decide by mutual agreement whether the day of the service there will be conditions for a safe day). IT IS THE HIRER’S OBLIGATION to inform the skipper, the staff and the hirer if he/she is unfamiliar with the sea, in which case it will be the skipper’s OBLIGATION to provide those HIRED with life belts, play tubes and buoyancy aids. NO ONE IS OBLIGED to dive into the water during the various stops for bathing agreed between the HIRER AND THE CARRIER It is the HIRER’S OBLIGATION to take care of the rented vessel entrusted to him/her. In the event of a breakdown, loss, damage or delay occurring during the rental period and attributable to the bad management of the HIRER, even if caused by a third party, with the exception of force majeure, the HIRER will undertake to compensate the HIRER for the cost of recovering the vehicle, the cost of any damage. 7.5.. It is absolutely forbidden for the Carriers to – To behave in such a way as to cause disturbance or annoyance to other Carriers or to other boats anchored in the Egadi Islands Coves (loud music volume). – Alter the arrangement of equipment on board and/or tamper with it. – Wearing or carrying weapons, ammunition, alcohol not allowed and not agreed, inflammable, explosive, corrosive materials, cylinders full of oxygen, compressed air gas or similar, fishing rods, hooks, spear guns, knives, or anything that can be used to fish within the Egadi Islands Marine Protected Area. – Carrying letters and packages subject to postal charges, drugs, or narcotic effects. – Throwing objects of any kind into the sea. 7.6. TouristLines shall place at the HIRER’S disposal its means in perfect conditions of efficiency, cleanliness, according to the law, and with all the necessary safety equipment for the type of navigation to be undertaken. By concluding the Charter Agreement between the parties (HIRER AND HIRER), the HIRER declares that he/she has signed all authorisations and insurances as required by law. In the event of conditions that may in any way jeopardise the safety and health of the Carriers, the Carriers are obliged to listen to the Skipper’s instructions on the manners and postures to be adopted during navigation, otherwise nothing may be asked of the HIRER and the SKIPPER. 7.8. In the event of unforeseeable damages or breakdowns to the vehicle, the HIRER, with the exception of Art. 6 point 6.7, shall guarantee a prompt remedy to the problem in the shortest possible time. No compensation for damages may be claimed. 7.9. The Carriers shall be fully aware of the risks and dangers they may incur during a Sea Tour. In the event of an accident that is not due to the carelessness of the Skipper, the Carrier shall not be entitled to claim or request compensation from TouristLines or the Skipper or the Holder. 7.10. All Carriers upon signing the Rental Contract declare that they are aware of the Tour previously established between the HIRER AND THE HIRER, the number of people carried, the stops that will be made, possible variations.7.11. It is part of the obligations and duties of the SKIPPER to disembark passengers who do not behave in a manner appropriate to the conduct of the Tour, behave incorrectly, behave in a manner likely to cause harassment or damage to other Carriers or to endanger the serenity and/or safety of all.
- PROCESSING OF PERSONAL DATA, APPLICABLE LAWS AND JURISDICTION 8.1. The data supplied when signing the Charter Contract and at the time of purchase at the On-Line Shop will be processed and stored by TouristLines (Data Controller) pursuant to art.13 of EC Regulation . 2016/679 laying down provisions on personal data. TouristLines shall process the personal data of the Customers for purposes connected to the contractual relationship, the provision of the services offered, accounting, suitable to guarantee their confidentiality and security. 8.2. For everything else not governed by these Terms and Conditions reference shall be made to the applicable Italian laws. 8.3. The General Terms and Conditions and the Contracts are governed by Italian Law, the Italian Code of Navigation, the Italian Civil Code and shall be interpreted in the light thereof. Any issues relating to the Contracts shall be subject to Italian Jurisprudence. In particular, pursuant to Article 66-quater of Legislative Decree 206/2005 (Consumer Code), the regulations contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 are hereby expressly stated. 8.4. In the event of a dispute by the Customer arising from the contract, the Court of Trapani shall have exclusive jurisdiction. 8.5. TouristLines informs the EU resident Consumer-Client that the European Commission has established an online platform providing an alternative dispute resolution tool.This tool may be used by the EU Consumer to resolve in a non-judicial way any dispute related to and/or arising from contracts of sale of goods and services concluded online.This platform may be used to resolve any dispute arising from the online contract concluded.The platform is available at the following link: https//ec.europa.eu/consumers/odr/