Cancellation and variation
1. Free cancellation is guaranteed within 7 days before the date of the Service and must be made by e-mail to info@escursionefavignana.com stating the Reservation ID or Reservation Name or by Whatsapp Chat.
2. Cancellation with refund of 50% of the price paid, within 7 and up to 2 days before the date of the Service, after which no refund will be issued. The cancellation must be made by e-mail to info@escursionefavignana.com stating the Booking ID or the Name of the Reservation or via Whatsapp Chat.
3. Modification of the Service purchased by the Client (Date or Itinerary or time if it is a Private Tour) is possible by communication via E-mail to info@escursionefavignana.com indicating the Booking ID or the Name of the Reservation or via Whatsapp Chat, according to availability and the Services available on the website www.escursionefavignana.com
4. In the case of adverse weather conditions that do not allow the safe performance of the Service, upon TouristLines’ evaluation, there is the possibility of postponing the date of the Service (SUBJECT TO AVAILABILITY FROM BOTH PARTIES) or the Client will receive a FULL refund.
5. Variation of the itinerary agreed upon between the HIRER AND HIRER may be subject to variations dictated by the Skipper on the basis of weather conditions or other navigation or mooring requirements, loss of time or interruptions to ensure the safety and security of the Carriers, for which TouristLines shall not be liable.
6. The HIRER is obliged to respect the departure time agreed with the HIRER when purchasing the Service and to present himself at the Mooring Wharf 45min prior to embarkation. Delays of more than 15min prior notice shall not be accepted. Delays without prior notice shall not entitle the hirer to ANY REFUND. In case of questions concerning the performance of the Service, Customers may contact TouristLines staff by e-mail or telephone.
7 In the event that the HIRER or the SKIPPER for health reasons, unforeseeable, unforeseeable or personal commitments is not able to guarantee the service purchased by the HIRER, he/she may cancel the contract. The HIRER agrees to inform the hirer immediately, proposing as far as possible an alternative so as not to change the means of transport used or the hirer’s holiday plans to reach the embarkation or disembarkation, otherwise the hirer will issue a full refund to the hirer without the hirer being able to ask for a PENALTY